Digital Transformation success factors

The era of digital technology is an era that has helped people live their lives more comfortably. Whether it is daily use For example, traveling where you can check the route before leaving on the application or developing organizations and countries to be more modern. In which digital technology is applied in various aspects. The public and private sectors are important intermediaries in helping to drive and support various digital technologies to achieve the best efficiency.

And today, OPEN-TEC, a technology knowledge center (Tech Knowledge Sharing Platform) under the supervision of TCC TECHNOLOGY GROUP as a Media Partner, has brought forward perspectives and experiences on trends and approaches to applying digital technology. In today's era, at the "Digital Transformation Summit" event organized by The Thai CIO Association (TCIOA) came to share the first topic under the title “Technology trend for digital transformation” by representatives of the private sector. Dr. Lisa Patvivatsiri – Executive Vice President of Operations and Information Technology, Thai Group Holdings Public Company Limited. Mr. Chatchai Suttaphakti – Chief Technology officer at Icon Framework Co.,ltd As follows:

Dr. Lisa (3rd person from left) mentioned Key elements that will help all sectors to access the digital transformation period Effectively and successfully, there are 4 principles. namely

1. People – People are the most important part in driving the digital transformation era. Every organization therefore needs to select people to work according to each person's abilities.
2. -Every organization needs to study the various processes of digital technology in detail. To develop and apply appropriately
3. Technology – Each organization will need to use different digital technologies. Therefore, choosing the right digital technology for your organization is important.
4. Date – Allocate existing data To be applied to the organization for maximum benefit

while on the sideMr. Chatchai (4rd person from left) mentioned Digital technology trends in today's era are widely used. It is called "Low-code technology" which is a Cloud-based solution where service providers can create their own applications.  Interested customers will be able to choose from monthly or yearly subscriptions. (Subscription) as required which is the advantage of this digital technology It will reduce the processing time. increase speed

There is also an Artificial Intelligence (AI) system that detects errors that may occur. Resulting in making work easier In addition, in terms of infrastructure (Infrastructure) and Security (Security) Cloud and security systems from world-class companies have been brought into use. As a result, this digital technology has high security and standards.

In addition, Mr. Chatchai also mentioned Guidelines and results learned from working experience over a period of 10 years in the field of digital transformation. Keep it interesting. As follows:

1. To increase speed of business operation – Using digital technology to enable rapid organizational operations. and can reduce the number of employees in operations
2. To improve customer experience – Introducing new digital technology to enhance the customer experience.
3. To provide data intelligence – Using digital technology to help collect information both inside and outside the organization. To distribute news in the organization correctly and quickly.
4. To enable new business model – Using digital technology It will help increase the customer base. which affects further business expansion in the future

In addition, within“Digital Transformation Summit 2022” event There was another important topic that was interestingly discussed by Kiatnakin Bank representatives, led by Dr. Anuchit Anuchitanukul, Executive Vice President Come share your views and experiences on applying technology in various sectors under the topic “What makes successful digital transformation?” as follows:

Dr. Anuchit (3rd person from left) said: If looking at the overall sector of the country Stepping into Digital transformation It is imperative for the government sector to play a role in designing digital infrastructure for the purpose of connecting digital data from various sectors together. which if we have good infrastructure It will help support the organization to develop at a rapid pace and reduce the cost of organizing digital information. which Dr. Anuchit Additional examples regarding the case studies have been provided as follows.

Case study of convenience store Seven Eleven

convenience store 7-Eleven has a policy of installing vending machines in various locations such as condominiums, etc., when customers want to buy products. Customers will be able to scan the QR code and choose to pay via banking channels that are convenient for them immediately. By the convenience store 7-Eleven does not need to negotiate with every bank for financial transactions. But it is carried out through digital infrastructure where the government has connected various data. It's already been set up.

In the end, Dr. Lisa, Mr. Chatchai, and Dr. Anuchit shared similar thoughts about Digital Transformation, saying that digital technology has become an important part that will help drive organizations and countries to progress by leaps and bounds. It can also help increase work efficiency.

From what has been said above, that is just some of the content. OPEN-TEC Collected from the event "Digital Transformation Summit 2022" under the topic "Digital Transformation & Leadership” organized by Thai Chief Information Officer Association (TCIOA) only

 Article by OPEN-TEC

Follow more details at the website.  https://www.youtube.com/watch?v=KqAd7Z5uOro&t=7485s