AirAsia transports more than 5 passengers to their destinations. During the global information technology system disruption situation

At this time, the situation and various operating systems has returned to normal The airline continues to care for affected passengers.

22 July 2567 – AirAsia Group Confirming its duties to the best of its ability, transporting more than 500,000 thousand passengers, providing over 3,000 flights to their destinations safely. On last Friday and Saturday After being affected by the disruption of information technology systems around the world That affected the passenger registration and ticket checking system before boarding (Departure Control Systems: DCS), causing employees to have to take care of passengers through a manual system for the past 2 days. However, now the situation has returned to normal. Airline continues to follow up and provide assistance to affected passengers.

This is because the airline has used a manual system in various procedures. According to immigration regulations and procedures To meet safety, security and boundary requirements. As a result, many passengers had to wait in long queues due to personal information verification. and with the number of flights Number of passengers during long holidays This caused flight delays. However, AirAsia still confirmed that it was operating more than 99% of flights during that period.

Mr. Bo Lingam, Chief Executive Officer, AirAsia Aviation Group said: We are grateful to be able to connect more than half a million passengers across our network to 130 destinations as the world deals with the impact of the global IT outage. This is a result of having a strong business continuity plan in place. and the timely decision to switch to manual service mode to ensure our passengers can continue their journey safely. while dealing with the delays of meticulous manual processing.

As an airline Our Business Continuity Plan focuses on supporting service continuity. and operate in every situation As long as the specified safety and security measures are followed. We have a personnel system. and processes that can be switched to manual flexibly and has a strong ground plan to assist passengers.

Throughout the past three days The airline has strengthened the operational capabilities of all relevant units. to meet increasing demand and guarantee that passengers will reach their destinations In addition to the area staff providing full service. The airline also quickly mobilized hundreds of AirAsia employee volunteers. To help the situation and work with frontline staff at the airport

“Most importantly, we have earned the trust and cooperation of our passengers, who were understanding, patient and supportive in every process involved. We thank you for your patience, flexibility, and understanding during this global change. Dealing with this unprecedented event still requires concerted efforts from all sides. Especially the executives and staff teams of airports in every country. Aviation offices in various countries as well as officials from all relevant departments who came to provide excellent support It allows us to overcome the crisis situation.” Mr. Bo said

In addition, during the past weekend I would like to thank the spirit of the ground staff, ICT team, security personnel. and hundreds of volunteers and staff working around the clock. In order for everything to proceed as best as possible Now we are back to normal. When restoring various systems in connection with our complete return of the service. We are confident that we will return to operating flights with an on-time rate of more than 80%.

For passengers who have travel plans during next week Airlines also recommend checking your flight status via your registered email address. or through mobile phone channels airasia.com/flightstatus Or follow more news at @flyairasia