Prudential launches four special measures to help customers in the South reduce their burden during the floods.
Prudential Thailand is moving forward with assistance measures for customers affected by the southern floods, including four special measures: a 60-day extension of the premium payment grace period, waiving interest and fees, expediting claims processing, and establishing a dedicated support team.
Prudential Life Insurance (Thailand) Public Company Limited , or Prudential Thailand, revealed that Prudential Thailand has implemented four special measures to assist customers affected by the floods in southern Thailand, as follows:
- Extend the grace period for premium payments for another 60 days.
- Excluding interest and health checks for policy reinstatement due to non-renewal or automatic premium payment.
- Excluding the fee for issuing a new policy in the event of a lost policy book
- Special care team to expedite claim consideration and provide health consultation to policyholders in affected areas.
“Prudential customers can inquire about policy details and request assistance directly through the Call Center at 1621. Business hours are: Monday–Friday, 8:30 AM–7:00 PM, and Saturday, 8:30 AM–4:00 PM (excluding Sundays and public holidays).
- Covers only 9 provinces: Surat Thani, Nakhon Si Thammarat, Trang, Phatthalung, Satun, Songkhla, Pattani, Yala, and Narathiwat.
- For policies with premium payment due dates from October 1, 2568 to December 31, 2568
- The insured can request policy renewal or reinstatement within 6 months from the premium due date.
- Unit-linked policies are not eligible for these rights.
