IN-SURE has implemented urgent measures to receive online insurance claims and expedite flood relief payments in southern Thailand within 7 days.

Intara Insurance has opened new claim submission channels, both at branches and online, to increase convenience and speed up the process. They are also expediting claims payments within 7 days if all documents are correct and complete, to help alleviate the hardship for customers affected by the floods in southern Thailand.

December 15, 2568 – Ms. Sirinthip Chotithammaporn, Managing Director of Indara Insurance Public Company Limited (IN-SURE), one of the core business lines of Thai Group Holdings Public Company Limited, revealed that IN-SURE has opened an online claims filing channel for customers at https://www.indara.co.th/claim-inquiry starting December 5, 2568. This aims to provide customers with a faster claims process, and the company will pay compensation within 7 business days from the date the documents are complete and correct. The company has already begun paying insurance claims to fire and motor vehicle insurance customers since December 4th.

Furthermore, the company has announced ongoing assistance measures for policyholders, such as extending the grace period for premium payments by 60 days for individual policyholders in Hat Yai district whose premiums are due between November 15, 2568, and December 31, 2568, in order to alleviate their financial burden.

In addition, they dispatch claims teams to the area to provide on-site assessments and close consultations, as well as towing and recovery services to move vehicles out of high-risk areas, and free parking services at partner garages to escape flooding, for customers with auto insurance and residential/home property insurance.

Customers can report flooding or request towing services by contacting our Customer Service Call Center at 02-636-5656, press 3, 24 hours a day.

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