HSBC CEO emphasizes, "Humans remain the heart of the bank," even as AI plays an increasingly important role.

The CEO of HSBC pointed out that while AI has revolutionized financial services and improved banking efficiency, human decision-making and responsibility remain crucial.

June 8, 2569 at 14.40:XNUMX a.m. Bloomberg News reported that Georges El-Hederi, CEO of HSBC, stated that while artificial intelligence (AI) is playing an increasingly important role in the financial industry, people remain the core of the banking business. Amid concerns among financial sector employees about the future of employment, following recent comments from several bank executives regarding the use of AI to replace human labor.

In an interview with Bloomberg TV, El-Hederi said that: "I still want human decision-making, human judgment, and human responsibility as core elements of the organization."

They also stated that AI will revolutionize how banks serve their customers through increased efficiency, reduced costs, and the delivery of more personalized services (Hyper-Personalized Services).

However, he believes that the adoption of AI does not mean that human resources will become less important. On the contrary, banks may need to hire more people in the future to support growth and new business opportunities.

These comments come at a time when many banks worldwide are announcing staff reductions in preparation for the adoption of AI to improve work processes and efficiency.

before Bill Winters, CEO of Standard Chartered. He previously drew criticism after stating that AI would replace low-value human capital, before later apologizing.

Bloomberg previously reported that HSBC was considering cutting up to 20,000 jobs, or about 10% of its total workforce, over the next few years as a result of the increased use of AI.

However, El-Hederi insisted that the vision of the bank of the future does not simply mean reducing the number of people, but also increasing the organization's capabilities.

“The bank of the future means having greater potential. I want to accelerate the implementation of key projects and goals that we have set, which requires investment and will also lead to job creation.”

HSBC is currently accelerating the integration of AI into various parts of its business, already using AI in Know Your Customer (KYC) processes, as well as in compliance and risk management.

refer : bloomberg.com

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