BioCatch warns that AI agents could pose a risk to the financial industry.

A BioCatch survey of 1,440 executives revealed that global banking leaders identify AI agents as the number one vulnerability and risk to the financial industry. The survey also indicated that Thailand may face a higher-than-average risk globally, with fraud losses continuing to increase worldwide.

June 10, 2569 BioCatch, a leader in fraud and financial crime prevention through human behavioral pattern analysis, points out that financial institutions worldwide are facing concerns about the threat of artificial intelligence (AI)-driven fraud, both now and in the future. Banking executives in Thailand report that the country is facing a higher-than-average level of financial risk and damage from fraud compared to the global average.

BioCatch conducted a survey of 1,440 executives in fraud management, anti-money laundering (AML), risk management, and governance from 25 countries across 5 continents.

Gadi Mazore, CEO of BioCatch, stated that this survey reflects a clear discrepancy between the situation in Thailand and the global market overview. The survey found that 84% of bank executives worldwide believe AI agents will be a significant vulnerability that criminals can exploit for financial crimes in the next 12 months. Similarly, all 80 senior banking executives and experts in Thailand who participated in the survey (100%) agreed that AI agents are the number one risk the financial industry needs to monitor in the coming year.

The survey also indicates that global fraud is on the rise, with the proportion of respondents reporting fraudulent attempts against their organizations increasing from 71% in 2025 to 81% in 2026. At the same time, the percentage of organizations facing damage from fraud increased compared to the previous year, rising from 59% to 76%.

In terms of monetary loss, nearly half of respondents worldwide reported that their organizations lost more than $10 million per year to fraud, with 20% losing more than $25 million per year and another 5% losing more than $50 million per year.

“AI is transforming how consumers interact with e-commerce platforms and financial institutions, which will also change the way fraud and financial crimes are committed. As digital interactions grow rapidly, becoming increasingly automated and driven by AI agents, we need to move beyond traditional identity verification and focus on gaining deep insights into behavior, intent, and trust to respond to users in a timely manner.”

The survey found that Thai financial institutions are facing significantly higher levels of fraud risk in multiple dimensions than the global average.

Losses from fraud are steadily increasing.

A survey of bank executives in Thailand revealed that over 88% reported an increase in losses from internal fraud compared to the previous year, exceeding the global average of 76%. Meanwhile, 49% indicated their organizations suffered losses exceeding US$10 million annually due to fraud.

The volume of threats is increasing rapidly.

Over 96% of respondents in Thailand indicated that fraudulent attempts are continuously increasing, and a similar proportion believe that AI is making scams more sophisticated, which is higher than the global average of 88%.

The threat from AI is already a reality.

According to a survey, 93% of banks in Thailand reported having faced attacks from Agentic AI, while 61% are currently dealing with threats from Automated Phishing. This reflects a higher level of threat than the global average, which stands at 80% and 48%, respectively.

The major challenge in dealing with fraud.

Respondents in Thailand expressed the highest level of concern regarding the identity verification process compared to all other participating countries.

• • 94% indicated that distinguishing between legitimate AI agents and threatening AI agents is very difficult or extremely difficult (compared to the global average of 72%).
  • 84% expressed significant concern about the rapid increase in fraud at the regional level (compared to a global average of 76%).

Collaboration between banks and success in detecting fake accounts.

To address rapidly evolving threats, a survey of Thai banking executives—56% holding C-suite positions in organizations with assets ranging from US$10 million to over US$10,000 billion—reveals a call for increased collaboration among financial institutions. 96% of Thai respondents believe that exchanging intelligence between banks significantly improves the effectiveness of fraud and financial crime prevention, exceeding the global average of 85%. Meanwhile, 93% indicated that access to real-time insights into end-account transactions directly enhances the ability to detect and deter fraud, also exceeding the global average of 86%.

Despite facing high levels of fraud and technological threats, a survey highlights one key strength of Thailand's financial system: its ability to detect dummy accounts before funds are transferred out of the system. Only 14% of Thai bank executives reported that their banks typically detect dummy accounts after funds have already been transferred, compared to a global average of 31%.

Broadly speaking, maintaining customer trust remains a key objective for financial institutions worldwide. More than 96% of respondents indicated that their organizations track customer loss rates due to fraud or scam experiences, and 39% stated that this was a major driving force behind their decisions to invest in fraud prevention.

However, the addition of blanket security measures that lack accuracy and stability can inevitably impact the customer experience. 68% of global bank executives believe that fraud prevention and compensation approaches contribute to overall customer loss, with 56% citing a lack of compensation for fraud as the reason. Another 44% believe customers discontinued services due to overly complex security processes that complicate daily transactions.

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