Deves Insurance upgrades its digital services, launching new features on DEVES DEE.

Deves Insurance is enhancing its services with digital technology, launching new features on the DEVES DEE application. This digital assistant is designed to facilitate customers at every stage of insurance services, adding two key functions: emergency accident notification via GPS and tracking the status of claims adjusters. This ensures faster and more accurate coordination after accidents, reinforcing the company's commitment to leveraging technology to enhance the customer experience and meet the needs of the digital lifestyle.

Ms. Aimorn Jirasawapak, Managing Director, Thewes Insurance Public Company Limited.  The company stated that Thewes Insurance prioritizes the continuous development of innovative services, leveraging digital technology as a key tool to enhance the customer experience, making it convenient, fast, and relevant to modern life. They believe that the value of insurance lies not only in providing coverage when an incident occurs, but also in being able to provide timely care to customers when they need help most.

The addition of “Emergency Accident Reporting” and “Track Claims Response Officer” features to the DEVES DEE application is another step in enhancing after-sales service. By integrating location data and tracking systems, the collaboration between customers and agents is improved, leading to more efficient coordination, increased accuracy in reaching incident locations, and allowing customers to track the progress of the service themselves. This builds confidence and transparency throughout the process.

In the event of an accident, customers can report it immediately through the menu. "Report an emergency accident" On the DEVES DEE app, the system identifies the incident location via GPS and automatically sends the coordinates to the incident reporting center. This allows officials to coordinate and dispatch disaster response teams to the site quickly, reducing the steps involved in reporting information and increasing the accuracy of reaching the incident site.

In addition, Thewes Insurance has added a new feature. "Follow the disaster surveyor." To allow customers to track the travel status of their staff, simply enter the vehicle registration number and province code. The system will display the staff's latest location and status, helping customers monitor their journey, reducing anxiety while waiting for service, and increasing confidence at every step of the service process.

“Daves Insurance will continuously develop DEVES DEE with new services to enhance service efficiency and align with the behavior of digital-era consumers who demand services that are easily accessible, fast, and usable anytime, anywhere. This reflects the company's commitment to creating the best possible customer experience and moving towards becoming an innovation and technology-driven insurance organization, delivering services that meet needs at every stage of life and travel.” Ms. Aemorn added.

Those interested can download the DEVES DEE application for free on both iOS and Android systems starting today, to access convenient and comprehensive services, ensuring protection and support on every journey with care from Theves Insurance.