Krungsri extends its Kindrrill contract for 5 years, investing heavily in core banking upgrades and upgrading its IT systems for the AI ​​era.

Krungsri Bank has extended its long-term partnership with Kyndryl for five years, leveraging the Kyndryl Bridge platform and the power of Agentic AI to upgrade its core banking systems and data centers, managing a network of over 4,800 ATMs nationwide. This supports the bank's commitment to competing in the digital-first era and aims for seamless service.

September 12, 2569 – Kyndryl (NYSE: KD) announced the renewal of its long-term partnership with Bank of Ayutthaya Public Company Limited. Under the five-year agreement, Kyndryl will enhance the efficiency and robustness of the bank's IT operations and accelerate the upgrade of Krungsri's Core Banking systems through its Kyndryl Bridge platform, automation, AI-driven operations, Mainframe-as-a-Service capabilities, and application modernization services.

As Thailand moves towards a more innovative and digital financial system, Krungsri is accelerating the modernization of its core technology systems, which are fundamental to its banking operations. Part of this transformation aims to create a smart, seamless, and integrated financial experience for customers.

Krungsri continues to invest in technology and digital capabilities to enhance customer experience, build trust, and drive innovation in the bank's operations in the digital-first era. Kyndryl plays a role in improving and upgrading the technological foundation supporting Krungsri's core banking systems through the integration of IT system maintenance services, expertise in system modernization, and the use of AI in various operations. This is implemented through Kyndryl Bridge, an open, centralized, AI-powered platform that reduces manual IT tasks, improves infrastructure monitoring, and enhances batch processing, thus supporting Krungsri's overall organizational modernization plan.

Mr. Kenichi Yamato, President and CEO of Bank of Ayutthaya Public Company Limited, stated that the banking industry is being transformed by several factors, including technological advancements and changing customer expectations.

“Changing regulations and new financial models are pushing us to re-evaluate and revise our traditional concepts and practices. We need a robust, resilient, and stable IT infrastructure to keep pace with these changes, and this is where the collaboration between Krungsri and Kindril comes into play. Kindril’s deep, specialized expertise will help modernize our IT infrastructure, enabling us to move forward with a customer-centric vision and offer financial products that meet the diverse needs of each individual.”

Mr. Kittipong Asawapichayont, Managing Director of Kyndryl Thailand, stated that the collaboration between us and Krungsri has grown in parallel with the bank's technological goals, from strengthening its technological foundation to supporting its overall digital transformation. By combining Krungsri's understanding of its systems and technological environment with our expertise in consulting services (Kyndryl Consult), the Kyndryl Bridge platform, automation, and AI, we can effectively manage the data center infrastructure behind the bank's core operations, including its ATM network. Furthermore, our mainframe expertise, world-class talent, and agentic AI capabilities enable us to efficiently extend our support for this transformation.

Under this cooperation agreement, Krungsri will leverage Kindril's IT system maintenance services, consulting expertise, and AI-driven operations to enhance its IT data center environment, encompassing infrastructure supporting over 4,800 ATMs. This collaboration will support Krungsri's overall technology upgrade plan through Kindril's expertise in mainframe and application modernization. Furthermore, Kindril will utilize its agentic AI capabilities to drive system modernization, process transformation, and intelligent automation across Krungsri's entire technology environment.

Kyndryl will provide a flexible Mainframe-as-a-Service (ASA) model to support both computing power and system administration for Krungsri's financial technology transformation. This collaboration will leverage the Kyndryl Agentic AI Framework to accelerate system modernization through AI-driven workflow organization across the bank's entire technology environment, supporting everything from application and infrastructure analytics and workflow automation to identified system modernization projects. This approach will reduce manual workloads, improve operational efficiency, and enable Krungsri to continuously drive its critical transformation mission while maintaining human oversight.

Building on their long-standing relationship, Kindril has supported Krungsri's technological transformation through various projects, including network modernization, cloud migration, workplace technology upgrades, and IT service optimization. This new contract expands the scope to include infrastructure and mainframe services, as well as the leverage of AI capabilities, to further modernize Krungsri's core banking environment and drive the bank's long-term transformation goals.

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